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The Red Line Hotline Number will be a resource available during construction to report a construction related issue or learn more about the project.

317.939.4RED (4733)


Hours of Operation:
Monday – Friday: 7:00 AM – 7:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: Closed

View Holiday Hours

Call customer service for questions, ticketing information, trip advice, route detours, and delays or to share a Red Line comment or complaint. You can also purchase bus passes over the phone or request route maps.

Our Call Center has access to a language line service that provides interpretation for more than 150 languages. To use this service, call 317.635.3344 and identify your language. An interpreter will be called at no cost to you.

We want to hear from you! Please call Customer Service (317.635.3344) or submit your feedback online.

For specific construction related issues, please contact one of the following corridor liaisons.

During construction, IndyGo will strive to minimize disruption to businesses and residents, as well as vehicular traffic, pedestrians, and bicyclists. Three corridor liaisons have already begun talking one-on-one with business owners and residents to share information and listen to their concerns.

If you have a question or concern, please call your corridor liaison!

Jennifer Pyrz, (317) 983-4230
Northern Corridor | From 66th & College to 38th & Meridian

Jennifer is a traffic engineer and transportation planner at HNTB with 22 years of experience in Indianapolis.  In fact, she and her family live in the Red Line corridor. Her work has included Red Line Alternatives Analysis, consulting on Safe Routes to School studies for many elementary schools in the region, and conducting a variety traffic, safety, and parking studies.

John Andrews, (317) 969-7514
Central Corridor | From 38th & Meridian to the Downtown Transit Center

John has been with Indianapolis-based Shiel Sexton Company for 13 years. He oversees marketing, communications, public affairs and business development. John serves on the boards of Keep Indianapolis Beautiful and the Penrod Society. He previously served as board chair for Near North Development Corp.

Jennifer Heltsley, (317) 572-5040
Southern Corridor | From the Downtown Transit Center to the University of Indianapolis

Jennifer works for Shrewsberry & Associates and is a civil engineer by education, with over ten years of project management/construction management experience. Several of those years have been spent in the transportation sector, managing work and providing oversight on both the aviation and roadway projects. She is particularly involved with public engagement on big projects and has been active in early work on the Red Line project.